Terms and Conditions of Sale

Last updated: July 2026

1. Purpose & scope

These terms and conditions of sale ("T&Cs") govern product sales concluded on the Naïa site between Mattéo Angio, sole trader operating under the name "Naïa Pets" (SIRET 938 008 414 00014, 66000 Perpignan, France) ("the Seller") and any non-business customer ("the Customer"). Placing an order implies unreserved acceptance of these T&Cs.

2. Products

The Seller markets hydration and well-being products for pets: the Naïa Inox fountain, Naïa Serenity licking mat, Naïa Explore snuffle mat, Naïa Tempo slow-feeder bowl, Naïa Malin puzzle toy and Naïa Senses sensory ball. Products are described and presented as accurately as possible on their respective product pages. Photographs and visuals are for illustrative purposes and do not bind the Seller beyond the essential characteristics stated on each product page. The Naïa Inox fountain cannot be ordered until its sample, final specifications and payment variants have been approved.

3. Prices

Prices are stated in euros, inclusive of all taxes, excluding any delivery costs disclosed before confirmation. The price applicable to each product is the one displayed on its product page at the time of ordering. Any price shown on a pre-production page is indicative until ordering is enabled. The Seller reserves the right to change prices at any time; products are invoiced at the price in effect when the order is placed.

4. Orders

The Customer selects their products, checks their cart details and then confirms the order after accepting these T&Cs. The sale is final once the order is confirmed and payment collected. A confirmation email summarising the order is sent to the Customer.

5. Payment

Payment is made online, securely, by bank card (Visa, Mastercard, CB) and other available methods (PayPal, Apple Pay). Payment data is processed by our secure payment provider and is not retained by the Seller. The order is processed once payment is approved.

6. Delivery

Products are shipped to the address given by the Customer. Preparation and delivery time is estimated at 5 to 9 business days in mainland France, with delivery free of charge. These timeframes are indicative. If delivery is delayed by more than 30 days, the Customer may cancel the order and be refunded in accordance with the law. Risk passes to the Customer on delivery of the parcel.

7. Right of withdrawal

In accordance with articles L221-18 et seq. of the French Consumer Code, the Customer has 14 days from receipt of the product to exercise their right of withdrawal, without having to give a reason. To exercise it, they inform the Seller of their decision by an unambiguous statement (e-mail to amdigitalpro66@gmail.com, or using the model withdrawal form appended hereto), then return the product.

8. Returns, refunds & the "money-back" guarantee

The product must be returned complete and in a resalable condition. The refund is issued within 14 days of receipt of the return (or of proof of dispatch), via the same payment method.

In addition to statutory rights, the Seller offers a commercial "30-day money-back" guarantee, valid on all products in the catalogue: if the animal does not take to the product (fountain, mat or accessory), the Customer may request a refund within 30 days of receipt, under the terms communicated by customer service.

9. Legal guarantees

Irrespective of any commercial guarantee, the Seller remains bound by:

• the statutory guarantee of conformity (art. L217-3 et seq. of the French Consumer Code);
• the guarantee against hidden defects (art. 1641 et seq. of the French Civil Code).

The Customer may choose to invoke the guarantee against defects of conformity; they have two years from delivery to act and may choose between repair or replacement, subject to the cost conditions provided for by law.

10. Customer service

For any question about an order, a return or the product: Contact page or amdigitalpro66@gmail.com.

11. Personal data

The data collected when ordering is necessary to process the order and is handled in accordance with our Privacy policy.

12. Disputes & mediation

These T&Cs are governed by French law. In the event of a dispute, the Customer should first contact customer service. Failing an amicable resolution, the Customer may refer the matter free of charge to a consumer mediator: the consumer mediator appointed by the Seller, whose contact details are provided on request from customer service. The Customer may also use the European online dispute resolution platform: ec.europa.eu/consumers/odr.

Appendix — Model withdrawal form

(Please complete and return this form only if you wish to withdraw from your order — art. R.221-1 of the French Consumer Code.)